How do I sign in with DrDoctor?
You have two options for signing in with DrDoctor. You can either use your NHS login account or our simple guest login. Just follow the steps on the screen and you'll get access to your patient portal.
What is NHS login?
NHS login is a service that has been created by the NHS. It provides a safe and secure way for patients to access their health and care information with a single login.
NHS login can be used by patients to securely access their health and care information wherever they see the NHS login button, including the DrDoctor patient portal.
A single, trusted login account is convenient for patients and, because it’s been developed by the NHS, they know that their health and care data is protected.
For more information about the NHS login, please visit https://help.login.nhs.uk/
What is Guest Login?
If you prefer to use DrDoctor without NHS login, you can choose the Guest login option. You will need to enter some demographic information to allow us to locate your record (last name, date of birth and post code) and then you will get a one time password on your phone to complete the sign in.
How do I use NHS login with DrDoctor?
To sign into the DrDoctor patient portal with NHS login, you need an NHS login account. If you already have one, you can simply sign in to DrDoctor using those details.
How do I create an NHS login account?
For more details on how to create an NHS login, please go to: https://help.login.nhs.uk/setupnhslogin/
To set up an NHS login, you will need a mobile phone number and an email address. A six-digit security code will be emailed to you and you will need to enter this code to confirm your email address and proceed.
Next, you will need to give your mobile phone number. Another 6-digit security code will be texted to your mobile phone. You cannot currently set up an NHS login without a mobile phone.
To access DrDoctor with the NHS login, you must go through an online identity verification process where your photo ID and face are compared to verify it's really you.
Why can I not use NHS login with my hospital?
At present, NHS login is only available in NHS hospitals and organisations in England.
If you are signing in to the patient portal from a hospital outside of England, you will not be given the option to use NHS login.
Are there any restrictions on who can use the NHS login?
Only patients that are 11 years or older can access the DrDoctor portal via NHS login. Patients under 11 years old can still access their information via DrDoctor using the guest login.
How is my data being used / protected?
The information you provide is used to confirm your identity. This is done in accordance with the data protection laws. Your information will not be shared without your consent and is stored securely using the standards mandated by the NHS.
For more information, please visit the DrDoctor privacy policy: https://my.drdoctor.co.uk/privacy and NHS login privacy notice: https://access.login.nhs.uk/privacy
I am not able to log in via NHS login
If you are having problems signing in with DrDoctor using your NHS login, please visit the NHS login help centre: https://help.login.nhs.uk/
If you continue to have issues and cannot sign in, please contact us on support@drdoctor.co.uk
Having trouble with using Guest login?
When you log into the portal, we check the details you enter against hospital records. If you can’t log in using your current surname, date of birth and post code then it’s best to contact your hospital directly and make sure their records are correct and up to date.
You can find their contact details on their website, on a recent letter, or to locate the contact details of your hospital, by clicking the "I can't sign in" on the Patient Portal.
Alternatively, you can find the contact details for every NHS provider in England here: https://www.england.nhs.uk/publication/nhs-provider-directory/
The hospital always remains in control of your data so unfortunately we cannot update their records on your behalf. Once they have updated them for you, you’ll be able to access the portal.
If you have loggedinbefore but can’tnowthenthehospital may have stopped sending us your data for security reasons. Contactsupport@drdoctor.co.ukand we can let you know ifthat’sthe case.
